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Terms and Conditions

Enhance's terms and conditions for events are set out in full below. Terms and conditions of local group and society events may differ to those mentioned here. Please refer to your booking conditions for details.

Attending the Event

Programme Changes

It may be necessary for reasons beyond our control to change the content and timing of the programme, the speakers, the date or the venue at any time prior to the event date.

Event Materials/Delegate Handbooks

In most circumstances, event materials will be issued and used on the day of the event. This documentation is made available only to those attending the event. Event materials and delegate handbooks are provided for the sole use of the delegate and may not be reproduced whether in whole or part, shared or distributed by any method whatsoever without prior permission of the copyright owner. External speakers alone are responsible for the content of their respective sessions. It is the policy of Enhance Case Competition to give the fullest freedom to contributors/speakers to express their opinions. The opinions expressed by the speakers do not necessarily represent the views of Enhance Case Competition and Enhance Vancouver. Enhance Case Competition speakers will make every effort to ensure the validity and accuracy of the information they provide. 

As an initiative to save the environment, Enhance Case Competition will not provide a physical copy of the delegate handbook. Delegates must download a digital copy of the delegate handbook through the online portal of Enhance. 


Enhance Case Competition accepts no liability if a delegate is unable to attend an event due to adverse weather conditions or any travel disruption. Enhance Case Competition does not offer free parking spaces at the UBC Sauder School of Business and reserves the right to use venues which may incur a car parking charge.

Filming and Sound Recording

Enhance Case Competition reserves the right to film, record or photograph any of the speakers at an event for post event purposes. Delegates are advised that this may result in incidental inclusion of delegates within any recording or photographs. Delegates are required to sign the Enhance Media Release Form at least 10 days before the event on the Enhance online delegate portal. Delegates can also choose to submit their media release form on the day of event.

After the Event

Delegate Feedback

Following the event, delegates should expect to receive an email asking them to complete a feedback form online. We would ask this is completed and returned to us within seven days to allow Enhance Case Competition to continue to improve and tailor future iterations more closely to your requirements. 

Bookings and Cancellations

Booking and Queries

Please book online at

If you have any problems or queries with your booking, please contact the team at

Only the account holder can make amendments to a group booking. 

Bookings are ‘subject to availability’ and therefore we cannot guarantee you a place on any event.


Booking confirmation will be sent to your email immediately for all online bookings.  If you have not received an email confirmation within 24 hours of making the online booking, please contact the team at

Payment Terms and Discounts

Payment must be made at the time of booking unless specifically stated.

Credit/debit card payment can be made via the website or as a group booking from school representatives.

Please contact us for cheque payments as our website does not support cheque payments.

Discounts cannot be used in conjunction with other offers or discounted rates. At the point of booking the discount offered applies to the person attending the course. Substitutes are welcome however, if they are not entitled to the discount, the appropriate additional charge will be incurred.


If you cannot attend an event, you can transfer your place to another individual. Places can be transferred at any time up to and 2 days before the event. Please note an additional charge may be applicable if the new attendee is not entitled to the same rate. 

Should the new attendee need to make any amendments to the booking, we will require the original attendant to confirm the changes.


If Enhance Case Competition has to cancel the event, our liability in the event of cancellation is limited to a full refund of the event fee only. We will not refund the following:

  • any travel or hotel costs associated with the cancellation of an event

  • any fees relating to the joining of a Faculty or Community with respect to the event booking.

All cancellations must be made in writing and sent to Only the account holder can request a cancellation on a group booking.  


The charge for cancelling your booking is: 

  • 14 days or more before the event - 20% discretionary administration fee applicable 

  • Less than 14 days before the event - No refund (transfer to another individual only)

Enhance Case Competition accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, natural disaster, terrorist activity or civil commotion.

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